This list of FAQ is updated on a regular basis, according to the types of questions we most frequently receive from customers and consumers. Here are the answers to your questions


1. Are LEONIDAS chocolates best stored in the fridge to keep them fresh?

In order to enjoy the LEONIDAS chocolates containing alcohol or butter cream at their best, we recommend storing them in a cool place and to eat them cool Our pure chocolate and our chocolates with praliné, ganache, cream, liqueur cream or almond paste fillings and our truffles are best stored at a temperature of around 60 degrees Fahrenheit.


2. Do the LEONIDAS products contain vegetable fat or oils?

LEONIDAS's position on this issue has always been very clear and simple: LEONIDAS does not use vegetable fats or oils other than cocoa butter in either its chocolates or its fillings.


3. Are LEONIDAS products well known in Belgium, the country of chocolate par excellence?

LEONIDAS chocolates currently hold a third of the market in their segment and enjoy an excellent reputation. In the "Compétition des marques 2003, which asked nearly 20,000 consumers for their opinion, the outright winner in the chocolate category was LEONIDAS: 55% of the Belgian consumers said that LEONIDAS are and remain the most highly-rated chocolates in Belgium, the country of chocolate par excellence.


4. Is chocolate good for your health?

Chocolate is known to have anti-depressant qualities, which could be linked to the small quantity of serotonin found in chocolate. Serotonin is naturally present in the brain and affects our mood. Other substances contained in chocolate help you stay awake and alert, help your muscles work, stimulate the appetite and help mental activity and alertness. Remember that a good quality chocolate only contains cocoa, pure cocoa butter and sugar.


5. Pralines or chocolates?

Pralines is the Belgian name for chocolates, both in French and in Flemish. A praline is a Belgian chocolate made of delicious Belgian chocolate encapsulating a mouth-watering filling. The English, however, use the word "praline" for what is listed in the Glossary as Praliné, i.e. a mixture of nuts, sugar and chocolate, usually used as a filling.


6. How can I purchase conveniently Leonidas Chocolates from my living room?

You can either purchase your own ballotin of chocolates from this site's web store or call us at (847) 256 5250 and we will be helping you.


7. Does the LEONIDAS range comprise Kosher chocolates

We do not currently have Kosher certification for our products. Some of our products, however, are included in a list of authorized products published by the Consistory of Paris, a central Jewish organization (http://www.consistoire.org). They have published the following list of approved pralines for religious Jewish people:


Chocolates:

 

Orangette

Finesse and Finesse Emballé Milk (wrapped)

Napolitain Emballé (wrapped)

Coquilles N° 1 N° 2 Milk (Large chocolate seashell)

Poissons N° 1, N° 2 and N°3 Milk (Large chocolate fish - empty)

Manon café

Manon

Olympe

Lingot

Mystère

Emblème (mandarine)

Eve

Dressé Noisette

Ganache

Merveilleux

Europe

Tosca

Antoinette

Poésie

Truffe

Noisette Masquée

Louise

Moka

Gianduja Emballé

Bûche Pralinée

Princesse Forme Enrobée

Marron Milk

Maxipraline : Coco and Biscotto

 
Sugar Free:

Manon Café,

Ganache,

Bûche Pralinée


8. I am allergic; can I eat LEONIDAS products without having to worry about allergic reactions?

It all depends on what type of allergy you have. Some LEONIDAS products contain allergens (gluten for instance). If you have a food allergy, you should simply send us an e-mail and we will gladly tell you which chocolates are safe for the allergy you specify. You can download our products with allergen list here by clicking this link.

9. I am having trouble with checking out my shopping cart in the web store

There are normally two reasons why the checkout process is not going as smooth as you hoped:

1. The billing and shipping addresses are missing information or the credit card number had numbers transposed. In this case, please review your information and note the * in each one of the fields that are required.

2. The Javascripts are not enabled in your browser. This often happens when you use your corporate security setups or your browsers security levels have been increased. Please enable running the Javascripts in you browser.

You are also always welcome to call us for help toll free: (888) 368-2455 and we are happy to assist you in person. You can also fax your shopping cart to (312) 235 6644 or email it to info@clubleonidas.com alongside with your payment information and we will process your order as well.